Name: J Blakely Comment: The most amazing service you will ever find. Mike, Ellie, Mike and Kyle are always fair and willing to help anyway that they can. As a university student living in Sudbury, Ontario I drive back to Orangville specifically for the service here because I explicitly trust all of the employees at Orangeville Auto Care. My friends make comments that I am crazy to drive back for just an oil change or a simple repair, but good and trustworthy mechanics are hard to find and I have found it with Orangeville Auto Care.
Name: R Lowrey Comment: Hi Mike, Just a short note to thank you & your team for all that you've done for me during past years. I wish you & your team continued good health & prosperity & Happy New Year!!
Name: T Blakely Comment: Thank you, thank you thank you! We have been getting our vehicles serviced there since 2008. We have always been extremely satisfied with the repairs and the service. Everyone at Orangeville Auto Care always goes way beyond expectations of what an auto service place does with their friendliness and their top quality of service to our vehicles. We have referred many people and everyone has been very satisfied with their service. We wanted to express our endless thanks and gratitude to Mike, Ellie, Mike and Kyle for always keeping us safe on the roads.
Customer reviews are important to any business, not just for customers (or potential customers) to educate themselves or others, but for businesses to fully understand how exactly they performing. Without reading and understanding their own reviews, a business can miss out on key opportunities to improve upon weak areas, or to play to their strengths, which can ultimately affect their ability to attract new customers, or to retain existing ones. At Orangeville Auto Care, we pride ourselves on positive customer experiences, which is why we take every customer review very seriously.
After every service we perform, we ask that every customer leave a review. While we encourage them to post these reviews online, we do also provide Rate Our Service forms on our website which we ask them to fill out, rating the quality of their service, as well as their overall visit experience. If a customer does happen to have a negative incident at Orangeville Auto Care, we want to know about it. As soon as we learn about it, we do everything we can to resolve the problem quickly and to the customer’s full level of satisfaction. Once the problem has been addressed, we respond to the complaint and offer the customer a complete resolution.
While negative reviews often require an immediate call to action, positive reviews can often have the same expectation. It is easy to bask in the afterglow of several great reviews, though it is important not to let that praise go unnoticed. When we are fortunate enough to receive a review, we take from it what we are doing right. We then use this information to build upon these strengths, making sure to respond to the customer and thank them for their review. We compare customer reviews to examine potential trends. Was a particular employee working on a day we received several positive reviews? Did weather negatively affect our ability to perform at expected levels? Are customers reporting similar occurrences? Whatever the case may be, we take to heart every single review we are given.
Orangeville Auto Care values our customers. If you have experienced our service and have suggestions on how we can improve (or want to let us know what we are doing right!), please contact us today.
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